Frequently Asked Questions
Why do you only have a small selection of flavours?
At Suppzone we wanted to change the buying experience for sports and fitness supplements. That means reducing the likelihood of a poor flavour selection or a product collecting dust in your kitchen. We have regular pop-ups stores at local gyms, markets and festivals where you can have a free taste test of certain products. Follow us on Facebook and Instagram for the next pop-up session.
Why do you only have a small selection of brands?
At Suppzone we wanted to trial and test all the brands and products we sell. That means our selection is smaller than the competition but it allows us to taste, use and recommend brands we are proud of. We love our range and we are sure you will too. If there is a brand or product you cannot do without, let us know through email@example.com and we will look into stocking it.
What are stacks and combos?
A supplement stack refers to 2 or more products that will work well together and amplify your results . We use the same products as you and by placing them into supplement stacks, it saves you time and money. It maybe a preworkout and pump, or a fat burner and protein combination to help you get the products you want at a better overall price.
What payment types do you accept?
We accept credit card payments from Visa , MasterCard and AMEX securely through PayPal's payment processing.
Will you price match a competitor?
Suppzone offers competitive prices on all of our products. Because of this, we do not price match any competitor’s web prices, sales or specials. If you do feel that we are too expensive on a certain product, however, please contact us and we will look into the price difference. firstname.lastname@example.org
When will I receive my order?
Between 2-4 business days is a typical time-frame, so long as:
Your order is placed before 2pm AEST Monday-Friday
Your payment is cleared instantly (i.e. Credit Card)
You are not in a remote location (this includes Western Australia, South Australia and Northern Territory)
We utilise Couriers Please and Hubbed shipping companies to ensure you get your items as quickly as possible. As soon as your order is dispatched a shipment confirmation email will be sent containing your tracking details for your parcel. It is the customer’s responsibility to make sure the NAME, ADDRESS and PHONE NUMBER specified on your order is correct.
We will endeavour to assist as much as possible with the tracking and speed at which the product is delivered to you, but please understand that beyond dispatch, delivery is the responsibility of the courier or shipping agent delivering the item(s) to you.
You can track your items here:
Couriers Please: https://www.couriersplease.com.au/tools/track
Do you ship outside Australia?
At this stage, we do not ship to addresses outside Australia.
My order hasn’t arrived, or is late. What should I do?
We’d love for your order to get to you as soon as possible, however sometimes delays can happen. If your order has not arrived within 10 business days, please Track Your Parcel with the appropriate shipping company and direct your query to them. Unfortunately, as soon as the parcel leaves our warehouse, we aren’t able to speed up its delivery. If you are unable to resolve your order status with the courier, please Contact Us and we will endeavour to find it for you. If your order is confirmed lost by our shipping company then we will replace your order and resend it.
My order was damaged when I received it. What should I do?
Unfortunately sometimes this can happen. If your order looks like it’s been damaged in transit or is faulty in any way, please take photographs of the damaged product and supply them to us within 24 Hours of accepting your order. You can begin the claims process by email. For more details please click read our Returns policy.